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Faq center |
| After long-term and unremitting efforts, we have summarized some questions, queries and concerns raised by most of visitors and clients, in order to establish and improve our services to meet the demands of our clients. We will continue to follow the service concept saying "Close Service, Professional Technology and Rapid Response", in order to provide qualified and professional services to global clients.
Followings are some frequently mentioned problems with our answers:
Q: 1. What is the orientation of your software research?
A: We commit ourselves in enterprise management, software development and providing comprehensive solutions of management consulting, software development, system integration and technical services. We help clients develop several sets of enterprises management information systems with protected independent intellectual property rights, which can be proved by successful cases and outsourcing achievements.
Q: 2. Which are your main types of software products?
A: Our software products mainly include building customer service website, E-commerce website, software development and application development. Our software/application development includes enterprise post office system, office automation system, file management system, contract management system, operating system, project management system, human resources management system, invoicing management system, logistic and distribution system, E-commerce system, video-on-demand system, online store system, online maintenance system, enterprise information management system and so on. We mainly target to current medium enterprises.
Q: 3. Is your consultation free or not?
A: Most of our initial consultations are free to visitors and clients, however, some professional business consultations, such as project solutions, diagnosis notes or program evaluations should be charged.
Q: 4. Which companies can use your software and cooperate with your company?
A: Our software mainly applies to large and medium-sized enterprises which need information management. Involved industries are government, manufacture, petroleum, petrochemical, power, energy, foreign trade, transportation, military, finance, insurance, telecommunications, tobacco, transnational corporations, etc.
Q: 5. How about the data confidentiality, security and stability in your company?
A: We strictly keep to the provisions of the contracts about security and confidentiality, so that the data of software development is highly kept secret and we also test the safety of the data. None information of our clients has disclosed or will disclose to the third parties. For some unpredictable and irresistible reasons, we will keep the explanation rights.
Q: 6. What is the situation of your overall services?
A: Today, in global IT industry, the developing trend is that services are being more and more emphasized. Software enterprises pay great attention on this field and regard it as their most important business. Our service is guided by “Time, Profession and Sincere” for our clients. With quite a long experience on professional software research and development, we have formed a perfect three-dimensional service framework.
Q: 7. What does the pre-service include?
A: advisory: provide pre-plan, technical seminar, system design, program design and other advisory services.
Online technical support: professional technical experts’ supports, e-mail communication, internet communication, etc.
Q: 8. What are your project delivery rules?
A: We offer descriptive information to our clients, such as software introduction, and provide the best system plan and design program according to specific demands of clients. Moreover, we offer professional and effective technical trainings to our clients in order to let them understand the software functions in a relatively shorter time, besides, software installation and maintenance will also get our technical supports.
Q: 9. How about the after-sales services?
A: Clients can choose the services according to their demands:
- Technical support: Provide several times of after-sales technical support and program project support for free.
- After-sales maintenance service: Assist clients of application development, trail operation, regular return information visiting, technical update of documentations and other promotional materials.
- Management Service: Professional service management system, automatic tracking, processing and recording, in order to ensure that clients can receive timely and effective services.
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